Fastener Training Institute®

My Major Customer has a Quality Concern – Now What?

90 Minute Training Video #051719-V

Covered in this video:

  • Quality issues: how to strengthen customer relationships through challenging situations.
  • Be Prepared! Areas to focus on to ensure you are ready when a customer complaint is received. This includes your product, processes, and customer relationships.
  • The complaint is received, now what? Key information to gather to provide a timely and appropriate resolution to the issue.
    Uh-oh, parts don’t meet specs – what do we do? Proven problem solving methods to make certain a quality escape doesn’t become a disaster.
  • Wait a minute, these parts are “good”! What to do when conforming parts still don’t work.

Pricing:
2-week rental – $225 (up to 25 views per video)

One-time view – $125

Includes reference materials and quizzes

Purchase Video Rental Here

Instructor: John Medcalf


John is the Principal Engineer of Peak Innovations Engineering, an Illinois based company specializing in the design, testing, and validation of bolted joints. His educational background includes a Bachelor’s and a Master’s degree in Mechanical Engineering along with certificates in business management and materials failure analysis.
John held positions in quality, engineering and engineering management. He is actively involved in fastener standardization through the ASME, ASTM, and ISO fastener standards committees, serving as vice chairman of the ASME B18 committee, chairman or vice chairman of several ASME and ASTM subcommittees, and US delegate to ISO TC/2. His thesis work on hydrogen embrittlement of case hardened fasteners has helped advance the knowledge of the phenomenon within the industry and influenced relevant standards.